This article is work in progress. It has been published just to be able to send links to specific sections for troubleshooting purposes.
This guide describes how to install and set up MemoQ client for Windows as well as its basic workflow.
Download the latest available version from https://www.memoq.com/downloads and open the Installer:
Go through the installer until you complete the set up and click on Finish.
You can buy memoQ Translator Pro with a discount of 20% and can also request a 30 EUR cashback on your next job for Codex. Please contact your Project Manager for more information.
You can buy memoQ Translator Pro at a discounted rate by using the following link:
https://www.memoq.com/portal/en/referral-program/claim?RefCode=r4llvign
Linguists that own a MemoQ Translator Pro license have higher priority on our supplier selection process. Our Vendor Management department keeps track of all MemoQ owners and in some instances, we might assign some projects to those translators first when our pool of licenses is limited.
In addition, purchasing MemoQ will give you access to Kilgray support and allow you to use it for any of your projects and clients.
You will need to activate memoQ before you can start working with it (Free or Translator Pro), click on MemoQ > My memoQ to check the current edition:
In order to be able to translate in MemoQ, you will need a Translator Pro license — you can either use your own or borrow one from our server.
The first time you install and run MemoQ, you should see the Activation Wizard. Otherwise, you can open it from MemoQ > Activation Wizard:
Depending on your situation, there are different ways you can activate your copy:
Never share your serial number with anyone!
If you have never installed memoQ before then select I am a new user, I wish to obtain a serial number and trial license online.
Insert all the details in bold. It’s important you insert the real information in case you need to retrieve the details at some point.
Click on Next and you should see the following message:
Just click on Next and you will see a confirmation that your version is Translator Pro. This version will last for 45 days, after that period it will become a free version.
Now that you have your activated version, you should write down your serial number. This will be valid even after those 45 days of trial, but it will be activated as a free version instead.
You can check the license number from MemoQ > Activation.
If your case is the one described previously, then select I already have a serial number.
Select the first option:
Your serial will be validated, and your activated edition will switch to either Pro or Free.
If you get an error while activating MemoQ, it could be because the serial you have might be expired and it is no longer valid. If you have purchased MemoQ contact them at support@kilgray.com, if you require a Free serial number, please refer to point 2 in the troubleshooting section below.
Each serial number can be used in different PCs, if your activation fails you can try changing the last digits, ie.: abcd- 002
You will only be able to open/check out a project if you have a Pro or Free license, if your memoQ says none instead, you will need to activate it first.
Please use the following guide to see how you can check out a project and work on the assigned files: http://help.codexglobal.net/kb/memoq-start-guide/.
This section covers the most common error messages you might get while translating.
You can also use the following process flow to help you troubleshoot.
If you need help activating MemoQ, please check the activation section.
You might see this message when you are trying to check out a project. This means that you are in the list of a project, but you are either not assigned to a file or your deadline has passed, therefore your license has been revoked.
Firstly, check that your connection is active, close memoQ and open it again, then try to check out your project one more time.
Alternatively, please follow the steps below to check out a new copy of the project.
If this does not solve your problem, please contact your Project Manager.
This usually happens when your internet connectivity drops. Check you are connected and that MemoQ is connected to the server. (See MemoQ was unable to connect to the server).
If you still get this message often and MemoQ is connected to the server (image below), your internet connection, firewall or antivirus may not be working properly.
This means your license has either expired or it has somehow been revoked. There are several reasons why this can happen:
If this happens follow the next steps:
If this happens simply close the project and open it again making sure your internet connection is active and working.
If the problem persists, contact your Project Manager.
Go to Project Home > Translation Memories and check that the TM is selected. If the list is empty and you do not see any TM, please follow the steps below to check out a fresh new copy of the project. If this does not solve your problem, please contact your Project Manager.
MemoQ cannot connect to the server (memoq.codexglobal.net). The server or your connection might be temporarily down. Make sure that your internet connection and Codex MemoQ server are working and try to reconnect by clicking the red icon. It should turn blue if MemoQ successfully connects to the server:
You can check the status of the Codex MemoQ server here: https://status.codexglobal.net/
This is the most common error message, projects might get corrupted, and if that happens you will get constant error messages. You can try the following:
You have a CAL server configured. Please go to MyMemoQ/Activation/CAL and Clear the server information.
MemoQ might try to synchronise the project every time you confirm a segment, and if the project is very big and your internet not fast enough you might find this disruptive. You may try to force MemoQ to change the Synchronisation behaviour to Manual Synchronisation:
Firstly, make sure you have gone through all the points of this guide and tried all the solutions proposed here. If you think you still need help, you might contact your project manger following the below guidelines:
